Account Manager

About Neon Lion Media

At Neon Lion, we believe every brand has a story worth telling - and for the businesses we work with, that story lives online. The core of our business partners with builders, designers, trades, and service-based companies to grow their digital presence through social content, web strategy, and local visibility. We're always extending our unique approach to a variety of industries outside of this realm.

About the Role

We're looking for an Account Manager to be the primary point of contact for a portfolio of client accounts. This is an ownership role: you'll manage communication, keep projects moving, interpret analytics for clients, and identify opportunities to grow the accounts you manage. You're not just a project coordinator — you're a client's trusted guide and their advocate inside our agency.

The right person for this role is proactive, organized, and comfortable owning outcomes rather than waiting to be told what's next. If you like building real relationships, translating data into clear recommendations, and keeping a lot of moving pieces on track without dropping any of them, this role is for you.

What You'll Do

• Serve as the main point of contact for assigned clients, responding within 24 business hours and proactively sending updates

• Review active projects weekly, keep deliverables on schedule, and escalate risks before they become problems

• Prepare agendas, lead client calls, and send clear recap notes with action items and owners

• Direct the creative team with brand notes, content direction, assets, and deadlines

• Review content before it reaches clients for accuracy, tone, and quality

• Identify upsell and service-expansion opportunities using analytics and client conversations, and bring them to life with Sales and Strategy

• Support proposal creation and new client onboarding for your accounts, from contract through kickoff

• Keep internal tools (Asana) current and communicate clearly with your Senior Account Manager or Operations on scope, timeline, or client issues

What We're Looking For

• Experience in account management, client services, or project management (agency experience a plus)

• Strong written and verbal communication skills, with the confidence to lead client conversations

• Comfortable interpreting marketing analytics and translating them into plain-language recommendations

• Highly organized, with the ability to manage multiple accounts and deadlines at once

• Proactive by nature — you flag issues early and bring solutions, not just problems

• Familiarity with project management tools like Asana (or willingness to learn quickly)

What We Offer

• Competitive pay

• Hybrid work schedule

• Ownership over a real portfolio of clients from day one

• Collaborative team across Sales, Strategy, and Creative

• Room to grow into a Senior Account Manager or strategy leadership role

How To Apply

Send an inquiry to hello@neonlionmedia.com, attach a resume (required) and cover letter (optional), and our team will reach out to schedule an interview if we feel you are a good fit!